https://www.iaiai.org/journals/index.php/IJSKM/issue/feed 2025-06-08T09:34:53+00:00 Tokuro Matsuo editorial-office@iaiai.org Open Journal Systems <p align="justify"><strong>International Journal of Service and Knowledge Management (IJSKM)</strong>&nbsp;is a peer-reviewed/refereed international journal that is dedicated to the theory and practice in Service and Knowledge Management. IJSKM strives to cover all aspects of working out new technologies and theories, and also mainly publishes technical contributions on outstanding inventions, innovation, and findings that have influential importance to Service and Knowledge Management. The journal is published on&nbsp;<a href="http://iaiai.org/publications/publicationethics.html" target="_blank" rel="noopener">IIAI Journals Publication Ethics</a>.</p> https://www.iaiai.org/journals/index.php/IJSKM/article/view/864 2025-06-08T09:34:53+00:00 NAOKI OKAMOTO iliketomaron0729@keio.jp Yoshiko Ohno ohno@sdm.keio.ac.jp Fumihito Oura oura@keio.jp Seiko Shirasaka shirasaka@sdm.keio.ac.jp

<p>In recent years, there has been a need to take preventive measures against rule violations and rules becoming a dead letter, which is a major factor in organizational accidents and scandals. As one of the measures, a method has been proposed to support the design and evaluation of rules that take into account the mechanism of functional performance of rules. However, an evaluation including understandability and usability of the method has not yet been conducted. Therefore, the purpose of this study is to evaluate a method to support the design and evaluation of rules that take into account the mechanism of functional performance including the perspectives of understandability and usability. To evaluate the method, we conducted user evaluations using questionnaires on the method and the results of the method, experiments to compare the method with another method, and third-party evaluations by the regulated persons, and identified several problems with understandability and usability. We explain our results and conclusions of this study and our future research topics, including problems of the method, in the last part of the paper.</p>

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