A Study on Emergency Response Management for System Failures using Project Management Knowledge
Abstract
Many companies prepare action procedures for emergency responses to system failures. Traditionally, these are based on procedures stipulated in international standards and best practices. However, they present only procedures and do not provide specific perspectives that organizations should consider in uncertain situations. Therefore, if an event that is not described in the action procedure manual occurs, there is a possibility that the site will be confused and rational judgment will not be possible. In this research, by utilizing project management knowledge, specific viewpoints that organizations should keep in mind in uncertain situations are presented. The effectiveness of the proposed method is shown by a case study of system failure.
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