Method for Identifying Business Goals and Tasks for AI Service System

  • Hironori Takeuchi Musashi University
Keywords: AI service system, GQM Strategies, Business task modeling, Enterprise architecture

Abstract

In this study, we considered projects in which enterprise service systems are developed using artificial intelligence (AI) technologies. Many enterprises have started applying AI technologies to their business functions. When effectively introducing AI technologies, it is important to identify suitable business domains in the enterprise before planning the projects. For this purpose, we propose a GQM+Strategies-based method that divides the top business goal into strategies as part of a goals-strategies decomposition tree, and identify
the business goals and tasks for AI service systems. In addition, we propose a method for assessing the applicability of an AI service system for the identified business tasks. We confirm the effectiveness of the proposed methods through a real-world business analysis and a use case analysis.

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Published
2022-12-29
Section
Technical Papers (Service and Management)