Visualizing Betweenness Centrality of Process Area Networks in Process Improvement Model for Service Provider Organization, CMMI-SVC

  • Shigeru Kusakabe Kyushu University
Keywords: network analysis, process improvement model, service providing process


We expect process improvement models help effective facilitation for introducing advanced technology in providing superior services. In the literature of process improvement models, we have a claim that effective processes provide a vehicle for introducing and using new technology in a way that best meets the business objectives. However, process improvement models have their complexity and we need a clue to use them as our vehicle. In this paper, we analyze relationships among process areas in a process improvement model for service provider organizations, CMMI-SVC, by focusing on Related Process Areas components. We analyze process area networks whose nodes are process areas connected with their Related Process Areas components. Then, we visualize the result of the betweenness centrality analysis of the process area networks for each maturity level in order to analyze implication of the model.


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Technical Papers (Advanced Applied Informatics)