Reciprocal Value Co-Creation in Care Services: A Case Study of L’Arche Kananoie

Abstract

In this research, we discuss service value co-creation in care services, especially those for the disabled. A “Reciprocal Value Co-Creation Model” in which both service users and care workers in service providers create value and share in that value together is proposed. Furthermore, using a case study from L’Arche Kananoie, a care service provider for the intellectually-disabled, we will show the model in practice and show how this organization's service users and care workers collaboratively create value such as “a place to belong,” “human growth,” and “a connection to society.”